Privacy Policy:


VortexHost respects each individual's right to personal privacy. We will collect and use information through our web site only in the ways disclosed in this statement. This statement applies solely to information collected at VortexHost's Web site.

For visitors, we've structured our web sites so that, in general, you can visit us on the web without identifying yourself or revealing any personal information.

For customers, once you choose to provide us personally identifiable information (any information by which you can be identified), you can be assured that it will only be used to support your customer relationship with VortexHost.

Visitors to our website

What information do we collect?

When you visit our web site, our web server collects basic user information about you that includes your ISP's domain, the time you accessed our web site, and the pages from within our web site that you visit.

We may at times also use cookies, which are small pieces of information that a web site can store in a designated file on your computer. Cookies allow a web application to respond to you as an individual. By gathering and remembering information about your preferences, the web application can tailor its operation to your needs, likes, and dislikes.

Our web server does not collect your e-mail address or aggregate information on what other pages on the Web you have accessed or visited.

How do we use this information?

The basic user information collected is used to help us analyze web traffic and to improve the content of our web site. Cookies may be used to facilitate your customer interaction with us. For example, we may use a cookie on the landing page of support desk, which records the customer information that is required on the input form.

We may from time to time disclose to third parties aggregate information on our web site's traffic profile. For example, Internet advertising companies may require this data to help us better target our advertisements on our web site(s) and/or other web sites.

Note that our site provides links to products and services offered by other companies; the company's web site that you link to will be able to determine that you linked from our web site.

VortexHost Customers

What information do we collect?

When you sign up for VortexHost's services, you provide us with both contact and payment information. Contact information typically includes your name, address, and phone number. Payment information typically includes your credit card number.

While you are a VortexHost customer, we manage information with regard to your account status, choice of services, and customer logs. In addition, we may store customers' electronic mail and other communications as a necessary incident to the transmission and delivery of those communications.

How do we use this information?

We use the contact information you provide us to establish our service for you. We use payment information for payment processing purposes only. We create and maintain other information such as customer account status, choice of services, and customer logs in the normal course of providing service.

VortexHost will not share customer information with any third parties. VortexHost may use customer information to provide customers with system information or information about new or upgraded products.

We will not otherwise disclose customer personal and account information unless we have reason to believe that disclosing such information is necessary to identify, make contact with, or bring legal action against someone who may be causing harm or interfering with the rights or property of VortexHost, our customers, or others, or where VortexHost has a good faith belief that the law requires such disclosure.

VortexHost also will not, except for reasons stated below, disclose to third parties the contents of any electronic mail or other electronic communications that VortexHost stores or transmits for its customers. The circumstances under which VortexHost will disclose such electronic customer communications are when:

  • It is necessary in order to provide service to the customer;
  • It is necessary to protect the legitimate interests of VortexHost and its customers;
  • It is required to cooperate with interception orders, warrants, or other legal process that VortexHost determines in its sole discretion to be valid and enforceable; and
  • It is necessary to provide to a law enforcement agency when the contents are inadvertently obtained by VortexHost and appear to pertain to the commission of a crime.

VortexHost disclaims any intention to censor, edit, or engage in ongoing review or surveillance of communications stored on or transmitted through its facilities by customers or others. VortexHost will, however, review, delete, or block access to communications that may harm VortexHost, its customers or third parties. The grounds on which VortexHost may take such action include, but are not limited to, actual or potential violations of VortexHost's Terms of Use.

Customers may opt out of receiving newsletters and/or notices of new or upgraded products from VortexHost by sending a request to In this request, customers must identify their domain name and contact information.

Please note, however, that VortexHost reserves the right to send bulletins and other important information regarding our services at our discretion.

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